top of page

Terms of Use, Reservations & Stay Policies

Last Updated: August 2026

​

By accessing and using ekumal.com (the “Website”) or making a reservation with Ekumal, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, Reservation Policies, and Stay Rules (the “Terms”). If you do not agree, please discontinue use of the Website and do not proceed with any reservation. Ekumal reserves the right to update or modify these Terms at any time. We kindly ask all guests to read carefully and respect these guidelines to ensure a safe and harmonious experience for everyone.

​

Website Use & Eligibility

​

Access to the Website does not require registration. However, reservations, purchases, or program participation may require submission of personal information. User accounts (if applicable) are personal and non-transferable. Ekumal reserves the right to deny or cancel registrations or reservations that do not meet eligibility requirements. All personal data is processed in accordance with our Cookies & Privacy Policy

 

By booking accommodations or services, you confirm that:

  • You are at least 18 years of age.

  • All information provided is truthful, accurate, and complete.

  • You agree to comply with all booking processes and property rules.

 

Intellectual Property: All content on the Website — including text, design, images, logos, and trademarks — is the property of Ekumal or its licensors. No reproduction, distribution, modification, or commercial use is permitted without prior written consent. Access to the Website grants personal, non-commercial use only.

​

Users and guests agree not to:

  • Use the Website or property for unlawful or fraudulent purposes.

  • Damage, impair, or interfere with Website functionality.

  • Engage in disruptive or harmful conduct on the property. 

  • Suspected fraud or misconduct may result in cancellation, removal, and/or legal action.

​

Limitation of Rights: Ekumal reserves the right to:

  • Modify services, pricing, and availability.

  • Restrict or terminate Website access.

  • Cancel reservations that violate these Terms.

  • Refuse service to protect the safety, well-being, and integrity of the property and its guests.

 

Governing Law

​

These Terms are governed by the laws of Mexico. Any disputes shall be submitted to the competent courts and tribunals of Mexico.

​

Reservations & Payment Terms

​

Standard Reservations

  • Full payment is required at the time of booking.

  • Reservations are confirmed only after:

    • Written email confirmation from Ekumal, and

    • Successful payment processing.

 

Group Retreats & Full Venue Rentals

  • 30% deposit required to secure dates.

  • Dates are confirmed only once the deposit has cleared.

  • Remaining balance due no later than 7 days before the event.

  • Special rates apply for 20–50 participants.

  • Exclusive venue rentals require a 30% non-refundable deposit.

 

Rate Policies

  • Prices are subject to change.

  • Quoted rates are guaranteed for 5 days from initial request.

  • If no deposit is received within 5 days, dates may be released.

  • Bank and transaction fees are non-refundable.

  • Website payments include a 9% surcharge for transaction fees.

  • International payments should be made via Wise.

 

Billing Errors: If billing information contains errors, corrections must be completed on-site with any required payment adjustments.

 

Cancellation & Rescheduling Policy

  • Reservations may be rescheduled once at no additional charge.

  • If a rescheduled reservation is later canceled, the deposit becomes non-refundable.

 

Refund Schedule

  • More than 90 days before event: 50% refund.

  • 30–90 days before event: One-time date change only (no cancellation refund).

  • 30 days or less before event: No refund.

  • No-show: No refund. 

  • Deposits are non-refundable unless explicitly stated otherwise above.

​

General Stay Policies for The Sanctuary

 

Rates Include: Nightly rate includes two meals and non-alcoholic beverages.

 

Check-In / Check-Out

  • Check-in: 3:00 PM

  • Check-out: 11:00 AM

  • Early check-in or late check-out (including a meal) is available for an additional fee.

 

Property Rules

  • No smoking indoors. Violation fee: $500 USD/$10,000 mxn.

  • Quiet hours after 10:00 PM.

  • Only registered guests with confirmed reservations are permitted on the property.

  • Day Pass:

  • $250 MXN or $500 MXN (includes one meal)

​

Pet Policy

  • We are pet-friendly. Guests bringing pets do so at their own responsibility.

  • Pets must be well-behaved.

  • Owners must clean up after their pets.

  • There are always two dogs and one can be territorial. It's best that you contact us to discuss compatibility.

  • No pets in the pool. 

  • Ekumal assumes no liability for pet-related incidents.


​Pool Rules

  • No lifeguard on duty. Swim at your own risk.

  • Pool hours: 9:00 AM – 11:00 PM

  • Maximum depth: 4.6 ft

  • No diving.

  • No smoking, eating, or drinking in the pool.

  • No glass near the pool.

  • Children under 10 must be supervised at all times.

  • No running.

  • Do not place furniture in the pool. 

  • Failure to comply may result in removal from the pool area or property.

 

Ekumal reserves the right to refuse reservations or remove guests who violate these Terms without refund.

​

Participation in Experiences & Wellness Activities

​

Lumina offers optional wellness experiences and activities, which may include but are not limited to temazcal ceremonies, ice baths, breathwork sessions, water cleanses, jungle walks, movement practices, and other physical, emotional, or spiritually oriented activities (collectively, “Experiences”).

​

Voluntary Participation: Participation in all Experiences is entirely voluntary. By choosing to participate, guests acknowledge and agree that:

  • Certain Experiences involve physical exertion, heat exposure, cold exposure, uneven terrain, water immersion, or emotional release.

  • Participation carries inherent risks, including but not limited to dehydration, dizziness, fainting, burns, slips, falls, allergic reactions, emotional discomfort, or other unforeseen physical or psychological responses.

  • Individual results and reactions vary.
     

Health & Fitness Responsibility: Participants confirm that:

  • They are in adequate physical and mental condition to participate.

  • They have consulted a licensed medical professional if they have any health concerns regarding participation.

  • They will disclose any relevant medical conditions, injuries, pregnancy, cardiovascular issues, respiratory conditions, neurological conditions, recent surgeries, or other limitations before participation.
     

Lumina does not provide medical supervision during Experiences unless explicitly stated. Guests are solely responsible for determining whether participation is appropriate for them. Lumina reserves the right to refuse participation if participation is deemed unsafe.

 

Medical Disclaimer

  • All Experiences offered at Lumina are intended for educational, recreational, and wellness purposes only.

  • They are not medical treatment, psychotherapy, diagnosis, or healthcare services, and are not a substitute for professional medical advice, diagnosis, or treatment.

  • Nothing communicated during any Experience — whether verbally, in writing, or through facilitation — should be interpreted as medical advice.

  • Guests should seek the advice of a qualified healthcare provider regarding any medical or psychological condition. Guests agree not to disregard professional medical advice or delay seeking treatment based on information received during any Experience at Lumina.

 

Assumption of Risk & Release of Liability

 

By participating in any Experience, guests:

  • Voluntarily assume all risks associated with participation.

  • Accept full personal responsibility for any injury, illness, emotional distress, loss, or damage arising from participation.

  • Release and hold harmless Lumina, its owners, staff, facilitators, contractors, and affiliates from liability to the fullest extent permitted under applicable law.

  • Participants agree to follow all instructions provided by facilitators and staff. Failure to comply may result in removal from the Experience without refund.

​

Cookies & Privacy Policy

​

What Are Cookies? Cookies are small files stored on your device when you visit a website. They allow the site to function properly, remember preferences, and improve user experience. Cookies generally store limited technical information and do not damage your device. Most browsers accept cookies by default and allow users to manage, block, or delete them through browser settings. Unless you expressly consent by enabling cookies in your browser, stored cookie data will not be linked to personal data provided through forms or reservations.

 

Types of Cookies We Use

​

Technical (Essential) Cookies - Disabling these cookies may affect Website functionality. These are necessary for the proper operation of the Website. They enable:

  • Secure navigation

  • Session identification

  • Reservation and payment processing

  • Form submissions

  • Security features

  • Multimedia content display

​

Personalization Cookies: These cookies enhance user experience but are not strictly essential. These allow us to remember user preferences such as:

  • Language

  • Browser type

  • Regional settings

​

Purpose of Data Processing: Personal data collected through this Website may be processed to:

  • Respond to inquiries

  • Manage reservations and bookings

  • Provide information about services

  • Facilitate communication related to hotel services

 

Legal Basis for Processing: Processing is based on the user’s consent when submitting contact or reservation forms and is necessary to manage inquiries and bookings.

 

Data Retention: Personal data will be retained only for as long as necessary to fulfill its purpose or as required by applicable law.

 

Data Transfers: Personal data will not be shared with third parties except where required by law.

 

Users have the right to:

  • Access their personal data

  • Request correction of inaccurate data

  • Request deletion when data is no longer necessary

  • Request restriction or object to processing

  • Not be subject to automated decisions with legal effects

Requests may be submitted to: info@bossh-hotels.com, including proof of identity.

Users also have the right to file a complaint with the appropriate data protection authority.

 

Automated Decisions: No automated individual decision-making or profiling is carried out that produces legal or significant effects.

 

  • Security & Confidentiality: Appropriate technical and organizational security measures are implemented to protect personal data.

  • All data is treated confidentially and used solely for the stated purposes.

  • Users are responsible for ensuring that the information they provide is accurate and up to date.

 

​Contact Lumina

If you have questions about this policy, wish to exercise your privacy rights, or have concerns about how your information has been handled, please contact us:

​

Lumina
Legal Business Name: [LEGAL BUSINESS NAME]
Privacy Email: [PRIVACY EMAIL]
Physical Address: [FULL ADDRESS]
Website: [DOMAIN]

bottom of page